Shipping & Orders

When Will My Order Ship?

Normally, your package will be reviewed and packed within 3 business days. In case of major festivals or irresistible factors, there will be corresponding delays.

If your package contains out-of-stock or pre-ordered products, we will contact you, please pay attention to our emails. It might be delay due to the festival or peak season, please do contact us if we don't contact you in time.

How Long Does Shipping Take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. 

For more details, please check our shipping info.

Your tracking number will be updated 1-3 days after your order has been shipped.

Where Can I Find My Tracking Number?

Notification will be sent to your email address after the shipping update. It might take a while because there will be a certain delay in the return of logistics information. Or you can log in your Mooslover arccount to check the order page. Tracking number will be updated on above the customer information. (shows as picture below)If you haven't received your notification email, please check if you have provided the right email address. Otherwise, please check your junkmail or other inbox. Due to the existence of blocking rules in mailboxes, emails that have not been added to the whitelist or special domain name suffixes will easily be classified as spam or fail to be delivered. If you still cannot find any tracking information, please contact us by email or via chat button. We will be happy to help. Tracking link: track-my-order

Returns & Refunds

What Is Your Return Policy?

For more details please click here to check.

How can I return a Product?

To initiate a return, click here.

To read our return policy, click here.

Which Products can't be returned?

The following collections are non-returnable:

  •  Wall Art - MFZ
  • Stationery - MFZ
  • Tech Accessories - MFZ

Payments & Discounts

What Payment Methods Do You Accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

Do You Offer Discounts or Promotions?

Yes, we periodically offer discounts and promotions. You can stay updated by subscribing to our newsletter or checking our website for promotional codes.

What Should I Do If My Payment Is Declined?

If your payment is declined, try the following:

  • Double-check your payment information.
  • Ensure that your card has sufficient funds.
  • Contact your bank to ensure there are no issues with your card.
    If the problem persists, contact us at support@motivationfromzero.com for assistance.

Product Information

What Payment Methods Do You Accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Additionally, we offer convenient checkout options through PayPal, Amazon Pay, Apple Pay, and Google Pay, which allow for faster, secure transactions directly from your device. These accelerated checkout buttons are available at checkout for a seamless shopping experience.

Can I Request Customization or Personalization?

Yes, we offer customization on select items. For personalized products, please see the product page for more details or contact us for further inquiries.

General Questions

How Do I Contact Customer Service?

You can contact us via email at support@motivationfromzero.com. Our team is available to assist you Monday through Friday, 9 AM to 5 PM (CET).

Do You Ship Internationally?

We ship exclusively within the Europe Zone, which includes the following countries:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.

Where Are You Located?

MotivationFromZero is based in Germany. However, we operate as an online store and ship to various international destinations.

Contact US